Get With the Program: Starting a Loyalty Program

Worried about gymhoppers? Consider implementing a loyalty program. These incentive-based programs provide a win-win situation by helping gyms retain clientele—and giving those families a reason to stay loyal. At Charleston, SC-based C3 Cheer and Dance, loyalty rewards range from free uniforms to discounted class tuition to free contest entries. “Our gym greatly benefits from loyalty programs because it gets our families spreading the word about our gym’s many classes and programs, and [our various reward offerings] help keep the existing customers happy,” says gym owner Robin Ridout.